Need Help?: Call: +84825331983
Need Help?: Call: +84825331983
1. Booking confirmation: Car & Motorbike rental in Ha Giang will confirm your reservation within 24 hours. However, due to the high demand during Tet holidays, Car & Motorbike rental in Ha Giang recommends you to make a booking at least 2 days before the hire date (3 days before the weekend) for cars and 1 day for motorcycles.
2. Reserve deposit: When booking a vehicle at Car & Motorbike rental in Ha Giang, you only need to deposit 30% - 50% of the total renting fee (as Car & Motorbike rental in Ha Giang confirmed via email/sms via phone/zalo/viber...).
- If you make a deposit less than 5 days before the renting date (eg: the renting date is January 15 and deposit on January 10 or earlier), YOU WILL BE FULLY REFUNDED when cancelling your booking within 24 hours from the time Car & Motorbike rental in Ha Giang receives the money. In case you cancel the rental after 24 hours from the time Car & Motorbike rental in Ha Giang received the deposit, there will be NO REFUND). In addition,if you have paid online, you will lose 30% - 50% of the total booking value (equal to the value of the reserve deposit).
- If you make a deposit less than 5 days before the renting date, you will not be refunded the deposit when cancelling the rental car (eg: the renting date is January 15, if you make the deposit on January 11 or later when canceling your booking, the deposit WILL NOT BE REFUNDED. In case of online payment, you will lose 30% - 50% of the total booking value (equal to the value of the reserve deposit).
5. Re-confirm with customers: Car & Motorbike rental in Ha Giang or our partners will be the representative directly confirming with customers about car rental information.
6. Information about the owner/car rental partner at Car & Motorbike rental in Ha Giang will be provided to customers up to 6 hours before the date of renting (At least 2 phone numbers to contact).
1. Delivery location: You can pick up and drop off your car at the location of Car & Motorbike rental in Ha Giang's partner garage for FREE or receive the vehicle at your requested location (home, airport, hotel) for an amount of fee based on km.
2. In case of being unable to contact and meet the owner, Car & Motorbike rental in Ha Giang will assist you to contact the owner. If they can not be reached before the maximum of 1 hour, Car & Motorbike rental in Ha Giang will assign another car to ensure the time and plan for customers.
3. Support policy: Car & Motorbike rental in Ha Giang will try our best to support customers between 8am and 9pm via Email, Live Chat, OTT (Zalo, Viber, FB Messenger), Hotline.
- If we are not able to provide the same type of vehicle as you have ordered, Car & Motorbike rental in Ha Giang will arrange the equivalent vehicle and discount 5% on rental fee.
If there is no car for you, Car & Motorbike rental in Ha Giang will return 100% of the car rental deposit to the customer + 100% compensation (up to 500.000vnd) and give the customer a 5% discount voucher for the next time. See details of compensation conditions.
- In case there is a mistake in not confirming a customer's booking or providing partner's information from Car & Motorbike rental in Ha Giang, you will get a 5% discount of the car rental price.
